knowledge base

Shipping & Order Status

  • Custom Noggins: About 20 business days plus shipping time.
  • Blank Noggins: 3–5 business days plus shipping.
  • Stock-Patch Noggins: 3–4 business days plus shipping.
  • Licensed Noggins: 7–14 business days plus shipping

Note: Timelines may vary during busy seasons, holidays, or due to supply chain delays.

We currently ship worldwide (rates and turnaround time may vary)

Canada Shipping/ duties: The customer is responsible for all import duties and shipping fees.

All orders are given the option of ground shipping or 3 day select shipping. 

Customers have the ability to upgrade to 3 day select; however this only covers the shipping time (not the fulfillment window). 

You’ll receive an order confirmation email and tracking emails along the way of your order. Our customer service team is also available at info@nogginboss.com and would be happy to supply updates.

We start processing orders very quickly; making changes and cancellations difficult. If you have an issue with your order please contact info@nogginboss.com as soon as possible and they will assist in next steps. 

Custom orders are final once the production has started.

Yes, free shipping is offered if a customer spends over $150. However, it is only offered in the contiguous U.S.

Once shipped, delivery times depend on the carrier. Weather, customs, or other delays are outside our control.

If your package seems lost or delayed, contact our support team with your order number for help.

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Sizing & Build My Noggin

Our inserts are made to match the size of regular baseball caps. You can use your size to determine the best match. Another way to determine the perfect size would be to measure your head with tailors tape and match this to our size guide.

The outer shell of the Noggin will remain the same size. However, we offer two different insert sizes to ensure they fit most sizes.

  • Small / Medium: 20”-22” (6 3/4 - 7 ⅛ hat size) 
  • Large / XL: 22”-24” (7 ¼-7 ⅝ hat size)

The foam insert is made to hold the shape of the Noggin and ensure that it fits comfortably on your head.

Despite their size, Noggins are made with lightweight materials, so they stay comfortable for the entire event.

All Noggins are built on the same oversized base hat. The only difference will be the patch or customization, not the size or fit.

Unfortunately Noggins are not adjustable.

knowledge base

Custom Orders

  • Step 1: Select your Noggin Color 
  • Step 2: Select your insert size 
  • Step 3: Upload Your Logo (JPEG/PNG is preferred) 
  • Step 4: Complete your purchase 
  • Step 5: Be on the lookout for updates from creative@nogginboss.com 

Custom Noggins take about 20 business days to produce, plus shipping.

Absolutely! We can handle both single orders and bulk orders for groups, teams and events. 

  • Unfortunately we do not approve logos that are under a trademark or license. Customers must own rights to the logo provided or obtain permission from the team/ business or school requested. 
  • At this time Noggin Boss does not have licensing rights for the following: MLB, NBA, NHL, select college teams, MLS and other sports organizations that exist both nationally and internationally. 
  • NFL, NCAA, UFC, Hendrick Motorsports and PGA can be found on the website under licensed products.

Unfortunately at this time our customs are sold in a solid color.

No. At this time our custom program features a screen printed patch with your design.

Our Noggins are customized with your logo on the front of the hat. We do not customize the back or sides for full custom orders.

Our website will showcase your logo on the Noggin of your choice prior to checkout.

We will do our best to accommodate most requests, but reserve the right to deny any requests that have inappropriate images or language, as well as any elements that would cause any legal issues and/or that we are not comfortable processing.

Noggin Boss WILL NOT print designs when we are reasonably confident that they:

  • Encourage violence or abuse against groups or individuals—with potential violence exceptions for authorized US military activities
  • Depict graphic violence, including self-harm, with potential exceptions for select historical images
  • Include “hate speech,” i.e., abusive, threatening, or demeaning words, symbols, or images on the basis of race, religion, ethnicity, gender, disability, national origin, or sexual orientation
  • Promote, feature, or encourage the use of hard drugs
  • Feature explicit sexual content or nudity of a non-artistic/health/medical nature
  • Include sexually suggestive images or text
  • Encourage animal abuse or cruelty, as typically defined by law
  • Promote, feature, or encourage underage drinking, smoking, or marijuana use
  • Include crass vulgarity, lewd language, or swear words

Noggin Boss MAY NOT print (or may require changes to) designs that:

  • Feature less-explicit sexual content or nudity, including images of an artistic/health/medical nature
  • Have an overtly sexually connotation or tone, including strong sexual innuendo
  • Include violent events, terms, or images, such as historical images of violence
  • Defend an alleged criminal or criminal act
  • Advocate for one party in a pending legal dispute
  • Might cause public anger or harm

Noggin Boss WILL PRINT designs that:

  • Use language and images appropriate for adults and children of all ages
  • Create a sense of community and are not likely to offend individuals or groups
  • Support intellectual property rights by using authorized images and content, including those owned or legally authorized to be used by the customer

Yes. For larger orders please contact our sales team to discuss pricing and shipping options.

knowledge base

Returns & Refunds

Due to our product being headware; all sales are final once shipped to customers We do not allow exchanges or return on any order due to each hat being made per order. 

If your hat has not shipped; you can reach out to customer service at info@nogginboss.com to be issued a refund. 

If you receive the wrong Noggin please email customer service at info@nogginboss.com and our team will work to resolve the issue and reship the correct product.

Custom Noggins are final sale and cannot be returned or exchanged once production begins.

Contact Noggin Boss Customer support immediately with your order number and photos of the damage. They will work with you to repair, replace or issue a refund for damaged items.

Refunds are issued to the original payment method within 5–10 business days after Noggin Boss receives and inspects your returned item.

Once tracking confirms delivery, Noggin Boss is not responsible for lost packages. If your package shows as delivered but you didn’t receive it, contact support to discuss possible solutions.

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Out of Stock

If your color or design are out of stock we ensure our team is working to get these back in stock as soon as possible. For a more accurate date please contact info@nogginboss.com

knowledge base

General Noggin Boss questions

We are happy to announce that Noggins are fully stadium approved. We’ve never had a complaint about the size of Noggins in the stands.

Yes! Noggin Boss offers officially licensed NFL, NCAA, UFC, and other designs, as well as fully custom options.

Spot clean with a damp cloth. Avoid machine washing or drying to protect the shape and patch quality.

Yes, for teams, groups, or retailers. Contact their sales team for pricing and options.

Absolutely! Noggin Boss allows full custom patches, colors, and designs for personal or team use.

Yes! Noggins are available at select stadium pro shops, fan events, and live activations. Check their website or social media for locations.

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Charity & Non-Profits

Charity and Donations are very near and dear to our hearts- please contact us: https://support.nogginboss.com/support/tickets/new

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